Carefree Getaway Limited operates with clear documented policies to ensure safety, consistency and accountability across all services.
All policies are reviewed regularly and are available to clients, families and commissioning professionals on request.
Our full safeguarding framework covering all staff and client interactions.
Download PDFOur documented approach to risk assessment for all supported travel.
Download PDFClear definitions of staff roles and professional conduct expectations.
Download PDFOur escalation and reporting framework for all incidents during travel.
Download PDFOur commitment to inclusive, respectful and non-discriminatory service delivery.
Download PDFClear terms covering deposits, cancellations and refund eligibility.
Download PDFHow we collect, store, use and protect personal data in line with UK GDPR.
Download PDF Read Full PolicyConfirmation of insurance coverage applicable to all supported travel services.
Download PDFOur formal process for handling complaints, concerns and feedback from clients and families.
Download PDFOur health and safety framework ensuring the wellbeing of clients and staff during all activities.
Download PDFA complete governance documentation pack is available for commissioning professionals, families and partnership enquiries.
Download Governance Pack - Concise VersionIf you require specific governance documents for a commissioning or referral process, please contact our team directly.
